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Public Sector Managerial Effectiveness: Theory and Practice in the Nhs, by Hugh Flanagan, P. Spurgeon
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This text examines the confusion surrounding the concept of effectiveness; offers practical guidance to help managers explore their performance expectations; and illustrates how clarity of understanding can promote improved performance. It examines the assumptions behind terms such as "personal accountability", "clearly identifiable measures of performance" and, most notably, the belief that "effectiveness" is absolute and universal. It argues that effectiveness is a largely subjective and localized concept and that performance criteria and good managerial practice must be defined within the context of each organization. This is especially relevant for the transfer of ideas and practices from the private to the public sector. This book should be of interest to health-service managers, health professionals and students of business and management.
- Sales Rank: #16882323 in Books
- Brand: Brand: Open Univ Pr
- Published on: 1995-12
- Original language: English
- Number of items: 1
- Binding: Paperback
- 144 pages
- Used Book in Good Condition
Review
"This is a welcome book which helps managers to a more sophisticated view on effectiveness and will, I hope, lead to a less slavish compliance with top-down commands, not of course to be disobedientfor the hell of it, but because such behaviour is, in the end, ineffective in satisfying the requirements of health care organisations." - Health Service Journal "...written throughoutin a straightforward and entertaining style and does not demand a deep knowledge of management theory." - Clinician in Management
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